Need to return or exchange your order? No problem! All you need is your order number and the email address associated with your account to get started.

If you are not satisfied with your order and the item is in unused condition with the original packaging still intact, then the item can be returned (for free if inside Pakistan) or exchanged within seven (07) days of the shipping date. If the returned item cannot be restocked due to appearing used, your request for a refund, exchange, or store credit will not be processed and the original item will be returned to you.

Items purchased from the Carrot Outlets are Final Sale and will not be considered for returns or exchanges. 

* Please note that original shipping charges are non-refundable except in cases where we have made a shipping error.

* If you are outside of Pakistan, please refer to our international policy located under the Shipping Policy tab. 

If your product is purchased from the Carrot Outlet and is defective or has some other issue, please contact service centers as per the details mentioned on your product warranty card. For Apple products, please contact Apple Support: 00800 01001, then 800 361 0479

06:00 to 15:00 (Monday through Friday)

Hours of operation and eligibility restrictions apply.

For Service policy & details visit Click here or look for a local service center near you by visiting http://www.futuretech.pk/Service-Support  

Please allow up to three weeks for your return to be fully processed and a refund / store credit / exchange to be issued.