If you have any question or concerns related to warranty, please call us at 03 111 444 694 or email at care@carrot.pk so our team could guide you to the right service center.

     

    Warranty Claims

    1. Packaging is required for warranty claim
    2. Burnt and broken products are NOT covered in any warranty
    3. Water damage, physical damage done by you (customer) is not covered in any warranty
    4. Lost or stolen products are not covered in any warranty
    5. Complimentary accessories (i.e. power bank, charger cable, pouch) are not covered by warranty

    Apple

    All our new Apple products are covered with 1 year local or international warranty. 
    • 1 year local warranty on all iPhones and MacBooks
    • All products under local warranty are repaired (if needed) at official Apple service center for Pakistan (provided by our Authorized Reseller partners)
    • 1 year official warranty on Apple products other than iPhones and MacBooks

    Anker

    All Anker products, unless specified otherwise, are covered by 1 year warranty

    Aukey

    All Aukey products, unless specified otherwise, are covered by 18 months warranty